Frequently Asked Questions

We do not. iParkSimple is an online booking service that allows you to reserve parking. The operators are independently owned — our partnerships and technology make it easier for you to find and pay for your parking.

Generally, no. What you see online is what you pay. However, some parking operators enforce oversize vehicle fees, which may apply to any vehicle larger than a common SUV.

Yes! Some operators that allow overnight parking may close overnight, meaning you may not be able to retrieve your vehicle until a certain time the following morning. Please check the operating hours of your parking operator before booking.

Once you've logged into your account, you will see all your past and upcoming reservations in the 'My Bookings' section.

iParkSimple reservations are 100% refundable up to one hour before your reservation time. Simply log into your account and deactivate the reservation.

You can cancel your booking up to one hour before your reservation time. However, no parking sessions can be cancelled or stopped once started.

Any time stayed outside the listed hours may result in an additional fee and/or the possibility of having to pick up your car the following day.

When a parking operator is listed as such, they have a grace period at the end of the event during which you can retrieve your vehicle. After this period, the operator will most likely be closed. It is advised that you leave immediately following the close of your event.

Yes — you can extend your parking session while it is still active in areas where extensions are allowed. If you can't extend, it may be because you have already reached the maximum stay allowed by the parking operator.

Parking enforcement can see your mobile payment on their handheld device. If you received a ticket after paying, you likely used an incorrect license plate number when starting your session. You'll need to submit your dispute with the parking enforcement where you parked.

Absolutely! You can start additional parking sessions by returning to the 'Parking' section and entering the required information. If the license plate isn't saved to your account yet, you can add it before starting the new session.

Refunds can take up to 3–5 business days to appear on your statement.

Your account may be suspended if the credit card on file has expired or if you have a payment failure resulting in a balance due. You'll need to update your payment method to restore access.

Enter your email address on the login page and click 'Reset My Password'. This will send an automated email with a temporary password that allows you to log in and set a new one.

We hate to see you go! But you're the boss. To cancel, open a support ticket or email help@iparksimple.com with the mobile number associated with your account.

This could be related to an old account not removed from the system, or a mistaken number entry. Please open a support ticket or email help@iparksimple.com with the mobile number in question.

Log into your account, go to 'User Profile', and update your phone number or email address from there.

Check your spam folder for messages from iParkSimple. If you find one there, add help@iparksimple.com to your address book. If you still can't locate it, call us — we're available every day of the week.